8fafafa Privacy Policy

This Privacy Policy is issued by 8fafafa ("Platform", "we") to explain the practices for handling personal information of users who register and use online casino, sports betting, online slots and card game services at https://8fafafa.run.

This platform operates under international licensing and only accepts members aged 21 and above. This policy covers all information collected through our website, application software and official communication channels including live chat and email.

8fafafa recognises the importance of personal privacy and is committed to safeguarding member information in accordance with international data protection practices adopted by licensed online gambling operators.

In operating the platform, 8fafafa collects various categories of information depending on your interaction with our services. This information falls into two main categories:

Information You Provide Directly:

• Full name as it appears on a valid identity document
• Date of birth for age verification purposes (members must be aged 21 and above)
• Email address and mobile phone number for communication and account verification
• E-wallet account information, Touch 'n Go phone number or banking information for processing deposits and withdrawals
• A copy of your identity document (MyKad or passport) when required for the account verification process
• Any information you provide when communicating with our customer support team

Information Collected Automatically:

• IP address and general geographic location information
• Device type, operating system and web browser version used
• In-platform activity data including game history, transactions and usage patterns
• Login session data including date, time and duration of use
• Cookies and equivalent tracking technologies to improve user experience

Personal information collected by 8fafafa is used solely for legitimate and necessary purposes for platform operations, including:

• Account registration and management — Creating, verifying and maintaining member accounts securely
• Financial transaction processing — Processing deposits via Touch 'n Go eWallet, DuitNow, FPX, ShopeePay and cryptocurrency, and withdrawals within 5–30 minutes
• Regulatory compliance — Meeting international licensing requirements including Know Your Customer (KYC) processes and anti-money laundering measures
• Customer support — Providing accurate and effective assistance via live chat and email in Malay and English
• Platform security — Detecting and preventing fraud, unauthorised access and activities that violate the Terms and Conditions
• Platform communications — Sending important notifications related to accounts, bonuses, policy updates and security information
• Service improvement — Analysing usage patterns to improve the interface, speed and overall quality of the platform

8fafafa does not sell, rent or trade members' personal information to any third party for marketing purposes. However, data may be shared in the following limited circumstances:

• Payment service providers — Processors that handle deposit and withdrawal transactions through supported payment methods. These providers are bound by strict confidentiality obligations
• Licensed game providers — Gaming companies that supply slots, live casino and other games on the 8fafafa platform, which may receive session data for technical and game auditing purposes
• Statutory authorities — When required by court order, licensing body directive or applicable legal obligations
• Entities within the same group — Related companies that assist in operating the platform infrastructure and support, subject to equivalent internal privacy policies

In all data sharing circumstances, 8fafafa ensures that receiving parties comply with data protection standards equal to or higher than those stated in this policy.

The 8fafafa website uses cookies and equivalent tracking technologies to improve user experience and collect platform analytics data. The types of cookies used are as follows:

• Essential Cookies — Required for basic platform functions such as login authentication and session security. These cookies cannot be disabled
• Performance Cookies — Collect information about how members use the platform to help us identify areas for improvement
• Functional Cookies — Store member preferences such as language, display settings and last session information for user convenience

You can manage cookie settings through your web browser. Please note that disabling certain cookies may affect the functionality and security of your account on the platform.

8fafafa implements various technical and organisational security measures to protect members' personal information from unauthorised access, alteration, disclosure or destruction. These include:

• Data encryption during transmission using industry-standard security protocols
• Multi-layer firewall systems and real-time intrusion detection
• Internal access controls based on the principle of least privilege, with periodic access log auditing
• Regular data backups to secure servers with tested disaster recovery procedures
• Regular security training for all staff who handle member data
• Vulnerability assessments and penetration testing carried out periodically by independent experts

Although 8fafafa takes all reasonable steps to protect your data, no security system can guarantee complete protection. You are encouraged to use a strong and unique password for your account and not to share your login details with anyone.

As a member of the 8fafafa platform, you have the following rights regarding your personal information:

• Right of Access — You have the right to obtain a copy of the personal information we hold about you
• Right of Rectification — You may request correction of inaccurate or incomplete information at any time
• Right of Erasure — In certain circumstances, you may request the deletion of your personal data, subject to legal compliance requirements
• Right to Object to Processing — You may object to the processing of your data for marketing purposes or other purposes unrelated to account operations
• Right to Data Portability — You have the right to receive your personal data in a machine-readable format for transfer to another platform if needed

To exercise any of the above rights, please contact the 8fafafa customer support team via live chat or email at [email protected]. We will process your request promptly.

8fafafa retains members' personal information for as long as their accounts are active and for a reasonable period thereafter, in accordance with the following requirements:

• Financial transaction records are retained in accordance with applicable licensing requirements and international financial laws
• Identity verification data (KYC) is retained for as long as the account is active and for a set period after account closure for audit purposes
• Customer support communication logs are retained for a sufficient period for dispute resolution and service improvement purposes
• When data is no longer needed, it is deleted or anonymised in a secure and irreversible manner

8fafafa reserves the right to update or amend this Privacy Policy from time to time to reflect changes in service practices, legal requirements, or industry standards. Any significant changes will be communicated to members through:

• Notices displayed prominently on the 8fafafa website
• Notification emails sent to the address registered in the member's account
• In-platform notices during the next login session after the changes take effect

Continued use of the 8fafafa platform after policy changes take effect constitutes acceptance of the updated terms. If you do not agree with the changes, you have the right to close your account and stop using our services.

If you have any questions, concerns, or complaints regarding this Privacy Policy or how we handle your personal information, please contact the 8fafafa Data Privacy team through the following channels:

• Live Chat — Direct support available 24 hours a day, 7 days a week in Malay and English
• Email — [email protected]

We are committed to responding to every privacy enquiry with full attention. Our qualified team is ready to help you understand your rights and resolve any issues relating to your personal data on the 8fafafa platform.